Effective Date: April 3, 2025
Healthcare XL (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://healthcareexc.wpenginepowered.com/] (the “Site”), including any communications via SMS.
By using our Site or interacting with us via SMS or other channels, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect information that identifies you (“Personal Information”) when you interact with our Site or services. This includes:
Communication Information: Content of messages sent through contact forms, email, or SMS.
Personal Information: Name, email address, phone number, company, job title, and any other information you voluntarily submit.
Technical Information: IP address, browser type, operating system, referral URLs, and pages visited.
How We Use Your Information
We may use your information to:
- Comply with legal obligations
- Provide and improve our services
- Communicate with you, including via SMS, email, or phone
- Respond to inquiries and customer support requests
- Send newsletters, updates, or promotional messages (with your consent)
SMS Compliance Policy
By opting in to receive SMS messages from us, you will receive information such as appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications and you agree to the following terms:
Third-Party Providers: SMS messages may be delivered via third-party platforms that comply with relevant privacy and data protection standards.
Opt-In Consent: You will only receive SMS messages if you have explicitly opted in by providing your phone number and agreeing to receive such messages.
Message Frequency: The number of SMS messages will vary depending on your interactions with us. Typical messages may include appointment reminders, service updates, or relevant promotions.
Cost: Message and data rates may apply depending on your mobile plan and carrier.
Opt-Out: You can opt out of receiving SMS messages at any time by replying “STOP” to any message. You may also contact us directly to opt out.
Support: For help, reply “HELP” or contact us at info@healthcarexl.com.
Data Handling: We do not share your phone number or SMS consent with third parties for their marketing purposes. We take reasonable steps to protect your information in accordance with applicable laws including the TCPA (Telephone Consumer Protection Act).
Sharing of Information
We do not sell, rent, or trade your personal information. We may share information with:
- Law enforcement or government agencies when required by law
- Trusted third-party service providers for website hosting, analytics, and communication tools
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can manage cookie preferences through your browser settings.
Your Rights and Choices
Depending on your location, you may have the right to:
- Withdraw consent for communications at any time
- Access the personal data we hold about you
- Correct inaccuracies in your data
- Request deletion of your data
Data Security
We take reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or storage is 100% secure.
Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children without parental consent.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date.
Contact Us
If you have questions or concerns about this Privacy Policy, including SMS-related practices, please contact us:
Healthcare XL
1335 Buentaventura Blvd Suite 100 Redding, CA 96001
Email: info@healthcarexl.com
Phone: (530) 509-2170