Effective Date: April 3, 2025

Healthcare XL (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://healthcarexl.com/] (the “Site”), including any communications via SMS.

By using our Site or interacting with us via SMS or other channels, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect information that identifies you (“Personal Information”) when you interact with our Site or services. This includes:

Communication Information: Content of messages sent through contact forms, email, or SMS.

Personal Information: Name, email address, phone number, company, job title, and any other information you voluntarily submit.

Technical Information: IP address, browser type, operating system, referral URLs, and pages visited.

How We Use Your Information

We may use your information to:

  • Comply with legal obligations
  • Provide and improve our services
  • Communicate with you, including via SMS, email, or phone
  • Respond to inquiries and customer support requests
  • Send newsletters, updates, or promotional messages (with your consent)

SMS Terms & Conditions

Types of SMS Communication: If you have consented to receive text messages from Healthcare XL, you may receive messages related to the following:

  • Appointment reminders
  • Scheduling appointments
  • Follow-up messages
  • Service updates
  • Billing instructions

Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. Smith at 1335 Buenaventura Blvd, Suite 100 on March 5th, 2025 at 9:00am. You can reply STOP to opt out of SMS messaging from Healthcare XL at any time.”

Third-Party Providers: The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Opt-In Consent: You may opt-in to receive SMS messages from Healthcare XL verbally during a conversation in our office.

Message Frequency: The number of SMS messages will vary depending on your interactions with us. For example, you may receive up to 10 SMS messages per week related to your [appointments/billing, etc.].

Example: “Message frequency may vary. You may receive up to 10 SMS messages per week regarding your appointments or account status.”

Cost: Message and data rates may apply depending on your mobile plan and carrier.

Opt-Out: You can opt out of receiving SMS messages at any time by replying “STOP” to any message. You may also contact us directly to opt out.

Support: For help, reply “HELP” or contact us at info@healthcarexl.com.

Data Handling: We do not share your phone number or SMS consent with third parties for their marketing purposes. We take reasonable steps to protect your information in accordance with applicable laws including the TCPA (Telephone Consumer Protection Act).

Standard Messaging Disclosures:

Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or contact us at info@healthcarexl.com
Message frequency may vary

Sharing of Information

We do not sell, rent, or trade your personal information. We may share information with:

  • Law enforcement or government agencies when required by law
  • Trusted third-party service providers for website hosting, analytics, and communication tools

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can manage cookie preferences through your browser settings.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Withdraw consent for communications at any time
  • Access the personal data we hold about you
  • Correct inaccuracies in your data
  • Request deletion of your data

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or storage is 100% secure.

Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children without parental consent.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date.

Contact Us

If you have questions or concerns about this Privacy Policy, including SMS-related practices, please contact us:

Healthcare XL
1335 Buentaventura Blvd Suite 100 Redding, CA 96001
Email: info@healthcarexl.com
Phone: (530) 509-2170